At AyuMaya Pharmaceuticals, we prioritize customer satisfaction and strive to ensure that our products meet your expectations. Our return and refund policy is designed to be flexible while maintaining product quality. Under this policy:

  1. Return Policy

    • Returns will be accepted only if the request is made within 7 days of receiving the product.
    • Perishable items like flowers, eatables, etc., are not eligible for return. However, a refund or replacement will be considered if the customer can demonstrate that the product's quality was substandard.
    • In the case of damaged or defective items, please report the issue to our Customer Service team within 7 days of receipt. After verifying the claim, a replacement or refund will be initiated as appropriate.
    • If you believe that the product delivered is not as described or does not meet your expectations, please notify our customer service within 7 days of receipt. Our team will review the concern and decide the next steps.

  2. Defective or Damaged Items

    • For damaged or defective products, a report must be made to our Customer Service team within 7 days of receiving the product. The merchant will verify the claim, and if confirmed, a return or refund will be processed accordingly.

  3. Products with Manufacturer Warranties

    • For items covered by a manufacturer's warranty, please contact the manufacturer directly to address any issues. AyuMaya Pharmaceuticals will not process returns for such products.

  4. Refund Process

    • Once a return is approved, refunds will be processed within 6-8 business days.

We appreciate your understanding and cooperation in ensuring a smooth return process.